chase debit card not working customer service number

You can do this over the phone or you can also send in a secured message and request it that way. You can read more about upgrading/downgrading or product-changing your Chase Sapphire cards here.Ĭhase is pretty good about matching your sign-up bonus to a higher offer if you call in and request the match within 90 days of being approved for the card with the lower sign-up bonus. Sometimes you’ll want to upgrade or product change your Sapphire card but you will usually have to wait one year from the time of opening up your card in order for you to do so.Īlso, keep in mind that they won’t allow you to product change your credit card to co-branded credit cards. This means that you can’t product change a Sapphire Preferred to a co-branded credit card like the Chase Southwest card or the chase Hyatt card, for example. Upgrading/downgrading or product-changing a card If you’re more into old-fashioned communication you can also mail Chase at:

Generally, you can just walk in but if you have something special you want to discuss like Chase Private Client or something business related then you’ll want to make an appointment.

If you need to visit a branch in person to speak to someone face to face then you might want to l ocate a Chase branch. You might also try to hit them up on Twitter if you think it’s something suitable for the public eye. It will usually take about a full day to get a response with a secured message though it depends on the content and requests within the message. Secured message (no email or chat)Ĭhase doesn’t have a public email or chat service available to its customers to utilize for customer service related issues but you can still send them a secured message by logging into your account. If you want to do this, then log-in and go to the “Contact Us” and click on “Send us a message” using the Secure Message Center. If you have more general questions for Chase you can call: the Chase Customer Service phone number at: 1-80. I usually call this line even when I have inquiries about my other Chase cards since it often expedites the process. However, if you’re calling from a phone number not associated with your account, you’ll probably have to input your credit card details. You should be able to quickly reach a live representative and not have to wait very long, which is one reason why I’m such a huge fan of the Sapphire customer service line - it saves me time. You can also call the number on the back of your card. The Chase Sapphire Reserve customer service phone number is: 1-80. Chase Sapphire customer service phone number There are several methods for contacting Chase customer service for Sapphire cardholders.

Upgrading/downgrading or product-changing a card.

Chase Sapphire customer service phone number.

Chase debit card not working customer service number